Vexi Studio
Effective Date: June 4, 2026
Website: vexistudio.com
Contact: support@vexistudio.com
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Overview
This policy applies to **physical 3D printed products** only. Digital downloads are delivered instantly via email/download link.
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Processing Time
All 3D printed items are **made to order**. Please allow time for production:
| Order Type | Processing Time |
|————|—————–|
| Standard Items | 3-5 business days |
| Complex/Large Items | 5-7 business days |
| Custom Orders | 7-14 business days |
Processing time begins after payment is confirmed. You’ll receive a shipping confirmation email with tracking information once your order ships.
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Shipping Options & Delivery Times
Domestic Shipping (United States)
| Shipping Method | Estimated Delivery | Cost |
|—————–|——————-|——|
| Standard Shipping | 5-7 business days | Calculated at checkout |
| Expedited Shipping | 2-3 business days | Calculated at checkout |
International Shipping
| Region | Estimated Delivery | Cost |
|——–|——————-|——|
| Canada | 7-14 business days | Calculated at checkout |
| Europe | 10-21 business days | Calculated at checkout |
| Australia/NZ | 14-28 business days | Calculated at checkout |
| Rest of World | 14-30 business days | Calculated at checkout |
*Delivery times are estimates and do not include processing time.*
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Shipping Costs
Shipping costs are calculated at checkout based on:
• Destination address
• Package weight and dimensions
• Selected shipping method
Free Shipping: We occasionally offer free shipping promotions. Check our website for current offers.
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Order Tracking
Once your order ships, you’ll receive:
• Shipping confirmation email
• Tracking number
• Link to track your package
You can also track your order by logging into your account on vexistudio.com.
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International Orders
Customs & Import Duties
• International orders may be subject to customs fees, import duties, or taxes
• These charges are the **buyer’s responsibility**
• Vexi Studio has no control over these charges and cannot predict their amount
• Please check with your local customs office for more information
Delivery Delays
International shipments may experience delays due to:
• Customs processing
• Local postal service delays
• Holidays or weather conditions
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Shipping Issues
Lost Packages
If your package appears lost:
1. Check the tracking information
2. Contact your local post office
3. If still unresolved, contact us at support@vexistudio.com
4. We’ll work with the carrier to locate your package or arrange a replacement
Damaged Packages
If your package arrives damaged:
1. Take photos of the packaging and contents
2. Contact us within 14 days at support@vexistudio.com
3. We’ll arrange a replacement or refund (see our Return & Refund Policy)
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Address Accuracy
Please ensure your shipping address is correct and complete. We are not responsible for:
• Packages delivered to incorrect addresses due to customer error
• Packages that are undeliverable due to incomplete addresses
If you notice an address error after ordering, contact us immediately at support@vexistudio.com.
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P.O. Boxes
We can ship to P.O. Boxes for standard shipping. Expedited shipping may require a physical address.
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Contact Us
Questions about shipping?
Vexi Studio
Email: support@vexistudio.com
Website: vexistudio.com